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Privacy Policy

1. Introduction

UnfoldVoices Counselling is committed to protecting your privacy and safeguarding personal health information in accordance with applicable privacy legislation, including:

  • Personal Information Protection and Electronic Documents Act (PIPEDA)

  • Ontario’s Personal Health Information Protection Act (PHIPA), where applicable

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This Privacy Policy explains how personal information is collected, used, stored, and protected.

2. What Information Is Collected

A. Website Visitors

When you visit this website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and analytics data

This information is collected for website functionality, security, and analytics purposes.

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B. Clients & Consultation Inquiries

If you contact UnfoldVoices Counselling or book a consultation, we may collect:

  • Name

  • Email address

  • Phone number

  • General inquiry information

If you become a client, we collect additional personal health information as part of intake and ongoing clinical documentation.

3. Use of Personal Information

Personal information is used to:

  • Respond to inquiries

  • Schedule appointments

  • Provide psychotherapy services

  • Maintain clinical records

  • Process payments

  • Meet legal and ethical obligations

Personal health information is collected only as necessary for the provision of therapy services.

4. Storage & Protection of Information

Reasonable administrative, technical, and physical safeguards are used to protect your information.

This may include:

  • Secure password-protected systems

  • Encrypted platforms for virtual sessions

  • Secure storage of clinical records

However, no method of internet transmission can be guaranteed to be 100% secure.

5. Confidentiality & Limits

All personal health information shared in therapy is kept confidential, except in circumstances required or permitted by law, including but not limited to:

  • Risk of serious harm to self or others

  • Suspected abuse or neglect of a child

  • Court order or legal requirement

These limits are explained in detail in the Informed Consent agreement prior to beginning therapy.

6. Third-Party Platforms

UnfoldVoices Counselling may use third-party service providers for:

  • Video conferencing

  • Appointment booking

  • Payment processing

  • Website analytics

These platforms have their own privacy policies and security practices.

7. Cookies & Analytics

This website may use cookies and analytics tools (such as Google Analytics) to:

  • Understand visitor engagement

  • Improve website performance

  • Monitor traffic patterns

You may disable cookies in your browser settings.

8. Access & Correction

You have the right to:

  • Request access to your personal information

  • Request corrections where appropriate

Requests can be made in writing to the contact information below.

9. Retention of Records

Clinical records are retained in accordance with the standards set by:

  • Ontario College of Social Workers and Social Service Workers (OCSWSSW)

After the required retention period, records are securely destroyed.

10. Changes to This Policy

This Privacy Policy may be updated periodically.

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Continued use of this website indicates acceptance of any changes

11. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

UnfoldVoices Counselling
szeyanlau@unfoldvoices.com
6478497063
www.unfoldvoices.com

Last Updated: 2025, February 11th 

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